Terms of Service
Last updated: October 27, 2026
These Terms of Service (“Terms”) govern your use of DotMenu. By signing up for or using the service, you agree to these Terms. If you don't agree, please don't use the service.
1. Who we are
DotMenu is a software service operated from Brazil. In these Terms, “DotMenu”, “we” and “us” refer to DotMenu, and “you” refers to the business (and the person signing up on its behalf) that uses the service. You can reach us at any time at hello@getdotmenu.com or on WhatsApp.
2. The service
DotMenu is a subscription software-as-a-service (SaaS) for restaurants, cafés and shops. Depending on your plan, it includes:
- A custom digital menu accessed by QR code, with an online dashboard to manage it;
- 3D models of dishes viewable in augmented reality;
- Online waitlist and reservations;
- A digital loyalty card for Apple Wallet and Google Wallet, with stamps, rewards and notifications to your customers.
The features included in your subscription are the ones agreed with you when you sign up. We may improve, change or add features over time.
3. Your account
You are responsible for keeping your login credentials secure and for all activity under your account. The information you provide (business name, contact details, menu content, prices, photos, rewards) must be accurate, and you must have the right to use any content you send us, such as logos and photos.
4. Billing
- For customers in the United States, subscriptions are charged in US dollars (USD) and processed by Stripe. We do not store your full card details.
- You can choose monthly or annual billing. The price is the one shown to you or agreed with you before your first payment.
- Subscriptions renew automatically at the end of each billing period, at the same price unless we notify you of a change in advance, until you cancel.
- If a payment fails, we may suspend the service until the balance is paid.
- Prices do not include any taxes that may apply in your jurisdiction, unless stated otherwise.
5. Cancellation
You can cancel at any time by sending us a message at hello@getdotmenu.com or on WhatsApp. Cancellation takes effect at the end of the current paid period: the service stays active until then, and you won't be charged again.
6. Refund policy
- If you request a refund within 7 days of your first payment, we will refund that payment in full.
- After that, payments are non-refundable, and we do not issue partial or prorated refunds for the current billing period. If you cancel, you keep access until the end of the period you already paid for.
- To request a refund, email hello@getdotmenu.com from the email address on your account. Approved refunds are issued to the original payment method through Stripe; the time for the funds to appear depends on your bank or card issuer.
7. Acceptable use
You agree not to use DotMenu to:
- publish content that is illegal, misleading, offensive, or that infringes someone else's rights (including trademarks, copyrights and image rights);
- send spam or unsolicited messages through loyalty card notifications, or message people who did not add your card;
- collect customer data for purposes unrelated to your business relationship with them, or in violation of applicable privacy laws;
- attempt to access other accounts or systems, disrupt the service, or reverse-engineer it.
We may suspend or terminate accounts that violate these rules.
8. Your content and customer data
You keep ownership of your content (menus, photos, logos, texts). You grant us a license to host, display and adapt it as needed to provide the service, including creating 3D models and designs from it. Data about your end customers collected through the loyalty card is handled as described in our Privacy Policy.
9. Availability
We work to keep DotMenu available and reliable, but the service is provided “as is” and “as available”. It depends on third-party providers (such as hosting, Apple Wallet and Google Wallet) and may occasionally be interrupted for maintenance or reasons outside our control.
10. Limitation of liability
To the maximum extent permitted by law, DotMenu will not be liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, arising from your use of the service. Our total liability for any claim related to the service is limited to the amount you paid us in the 3 months before the event that gave rise to the claim.
11. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or WhatsApp. If you keep using the service after the changes take effect, you accept the updated Terms.
12. Governing law
These Terms are governed by the laws of the Federative Republic of Brazil. Any dispute will be resolved in the courts of Brazil, unless mandatory consumer protection laws of your jurisdiction say otherwise.
13. Contact
Questions about these Terms? Email hello@getdotmenu.com or message us on WhatsApp.